Director of Household & Family Operations in New York

Ref.№ : 24529

Position : Housemanager / Steward

Details : We are hiring a senior operator to build and run the systems behind a New York-based household. This is a full-time employee role with real ownership. The right person will bring structure, follow-through, and clear standards across the home, staff, vendors, and recurring family logistics.
This is not a role for someone who wants to personally handle every recurring task. The job is to build the operating structure, make ownership clear, and keep the household running at a high level without constant principal involvement.
The family is in a building phase. The household needs to support work, health, children, travel, and day-to-day execution. We value reliability, judgment, pace, and low-drama operations over ceremony or formality for its own sake.

Requirements : • operations lead or chief of staff in a founder-led or premium service business
• senior hotel or residence operations professional from a high-standards environment
• household or estate manager who has built systems, manuals, staffing structure, and vendor process
Titles matter less than proof of building order in a demanding environment.

Must-Have Strengths
• clear record of building systems, SOPs, checklists, manuals, or operating routines
• experience managing a small team and outside vendors
• strong judgment and discretion
• excellent English, written and spoken
• comfort with modern tools and household / project management platforms
• calm, direct, accountable working style
• excellent references and ability to pass a standard background check

Duties : 1. Household operating cadence
Build and maintain the master operating calendar for recurring family and household responsibilities across annual, quarterly, monthly, weekly, and daily rhythms. This includes maintenance, renewals, child and school logistics, appointments, supplies, travel readiness, seasonal preparation, and administrative deadlines.
2. Clear ownership and standards
Assign a clear owner to each recurring responsibility across staff and vendors. Define what good looks like, how work is checked, and what should be escalated.
3. Household playbook
Create and maintain a practical house manual covering standards, onboarding, handover, guest readiness, communication norms, emergency basics, and core role-specific procedures.
4. Team leadership
Lead a small, high-caliber household team. Set expectations, run regular check-ins, solve issues early, and build a stable operating rhythm. We prefer a small, strong team over unnecessary headcount growth.
5. Vendor management
Own the vendor roster across maintenance and household services. Keep standards high, pricing clear, renewals in view, and backup options available when needed.
6. Systems and tools
Own rollout and day-to-day use of the household management platform (currently Nines, or another tool if a better fit is identified early). The platform should hold the operating calendar, ownership map, key procedures, and core records.

Current operating scope includes:
• rotating childcare team
• private chef
• cleaning / housekeeping support
outside vendors across maintenance, landscaping / gardening, pest control, handyman, and related services
The role may also hire and manage a personal assistant as the structure evolves. Finance, education, and other outside specialists are key interfaces, but not core direct reports.

Language : English - C2 - Fluent